We are excited to announce a native integration between DevGrid and ServiceNow Incidents, designed to bridge the gap between development workflows and IT Service Management for enterprise teams.
The Problem
When a production issue occurs, the data is scattered. Manually correlating deployment activity with incident tickets in ServiceNow is slow, error-prone, and makes it impossible to see the full picture. Development teams work in one set of tools. IT operations works in another. And the data that connects them lives in nobody's system.
How the Integration Works
The DevGrid + ServiceNow integration creates a direct data connection linking your development activities with your incident management workflows. Rather than maintaining separate systems and manually correlating events, teams can now unify deployment data with ServiceNow incidents to gain comprehensive visibility into engineering efficiency.
Key Metrics Enabled
The integration automatically surfaces critical performance indicators:
- Mean Time To Resolution (MTTR): Full timeline measurement from deployment to incident creation to resolution, giving you an accurate picture of your recovery capabilities
- Change Failure Rate: Data showing which deployments, applications, or teams generate the most incidents, enabling targeted improvements
- Deployment Frequency: Correlation between your release cadence and incident patterns, helping teams find the right balance between velocity and stability
Getting Started
Administrators can connect their ServiceNow instance through the Integrations tab in DevGrid's organization settings. You can also partner with your Customer Success team for guided setup assistance.
Ready to unify your engineering and operations data? Request a demo to see the integration in action.