Power Your Journey: DevGrid Now Integrates with ServiceNow Incidents

For enterprise teams, the gap between development workflows and IT Service Management (ITSM) is a major blind spot. When a production issue occurs, the data is scattered. Manually correlating deployment activity with incident tickets in ServiceNow is slow, error-prone, and makes it impossible to see the full picture.

That's why we're thrilled to announce our new, native integration with ServiceNow Incidents.

How It Works: Connecting Your Data

This integration builds a crucial data bridge between your development pipeline and your IT Service Management.

Instead of managing deployments in DevGrid and incidents in ServiceNow as two separate worlds, you can now link them together. This connection provides a unified view, feeding data from both platforms into a powerful reporting engine.

By connecting the development "cause" (the deployment) with the IT "effect" (the incident), you gain unparalleled visibility into your engineering efficiency.

From Data to Insight: Your New Metrics

This unified view is the new engine for DevGrid's Journey (scorecards). By feeding real-time incident data directly into your Journeys, you move from guesswork to a concrete, data-driven view of stability and overall maturity.

This link automatically surfaces key performance metrics that were previously difficult or impossible to calculate accurately:

• Mean Time To Resolution (MTTR): Go beyond the ticket-open-to-close time. See the full timeline from the causal deployment to final resolution.
• Change Failure Rate: Stop guessing. Get concrete data on which deployments, applications, or teams are generating the most incidents.
• Deployment Frequency: Understand how incident management ties into your overall release cadence and team velocity.

Connecting Your Accounts

Getting started is easy. Administrators can head to the 'Integrations' tab in their DevGrid organization settings to connect their ServiceNow instance, or work with your Customer Success partner to get it set up.

Get in touch to hear how Devgrid can transform the way you report on engineering efficiency and system stability.

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